Terms and Conditions

Terms and Conditions
Exceptionelle Beauty Spa

Last Updated: Feb. 15, 2025

Welcome to Exceptionelle Beauty Spa. By accessing and using our services, you agree to comply with the following terms and conditions. Please read them carefully.

1. General Information

1.1. Exceptionelle Beauty Spa is a luxury spa located in the UAE, offering beauty and wellness treatments. 1.2. These terms and conditions govern the use of our services, website, and facilities.

2. Appointments & Cancellations

2.1. Appointments can be scheduled via phone, website, or in person at the spa. 2.2. We require at least 24 hours’ notice for cancellations or rescheduling. Failure to do so may result in a cancellation fee. 2.3. Late arrivals may result in a shortened treatment time to avoid inconvenience to other clients.

3. Payment & Pricing

3.1. All prices are listed in UAE Dirhams (AED) and are subject to change without prior notice. 3.2. We accept cash, credit/debit cards, and digital payment methods. 3.3. A deposit may be required for certain services.

4. Refund & Exchange Policy

4.1. All sales for treatments and services are final and non-refundable. 4.2. In case of dissatisfaction, clients may discuss concerns with management for a suitable resolution. 4.3. Retail products may be exchanged within 7 days if unused and in their original packaging, subject to management approval.

5. Health & Safety

5.1. Clients must inform staff of any medical conditions, allergies, or sensitivities prior to treatments. 5.2. The spa is not liable for any adverse reactions caused due to withheld health information. 5.3. We maintain strict hygiene and sanitation protocols for the safety of all clients and staff.

6. Gift Vouchers & Promotions

6.1. Gift vouchers are valid for a specified period and cannot be exchanged for cash. 6.2. Promotions and discounts cannot be combined unless stated otherwise. 6.3. The spa reserves the right to modify or cancel promotions at any time.

7. Code of Conduct

7.1. Clients are expected to maintain respectful behavior toward staff and other guests. 7.2. Any form of inappropriate behavior, harassment, or misconduct will result in service refusal and possible legal action. 7.3. The spa reserves the right to refuse service at its discretion.

8. Liability & Disclaimer

8.1. Exceptionelle Beauty Spa shall not be liable for any loss, injury, or damage resulting from the use of our services, except in cases of proven negligence. 8.2. Personal belongings are the responsibility of the client; we do not assume liability for lost or stolen items.

9. Privacy Policy

9.1. We are committed to protecting clients’ personal information and will not share it with third parties without consent. 9.2. Any personal data collected is used solely for appointment scheduling, promotions (if opted in), and service improvement.

10. Governing Law & Jurisdiction

10.1. These terms and conditions are governed by the laws of the United Arab Emirates. 10.2. Any disputes arising shall be resolved under the jurisdiction of UAE courts.

By booking or using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.

For inquiries, contact us at:
Exceptionelle Beauty Spa
Muwaileh Commercial – Industrial Area – Sharjah – United Arab Emirates

056 322 7644

Info@ExceptionelleBeauty.com